Refund Policy

1. Order Cancellations
All our products are personalized and made-to-order. A customization fee is included in the price of each item. If you wish to cancel your order, please email us your order number and reason.

We can only cancel and fully refund orders that have not yet entered production.

2. Return Process.
If your order has a manufacturing defect, is the wrong item, or arrives damaged, you must contact us within 7 days of delivery with photo/video evidence. We will offer a resolution such as a remake, replacement, partial/full refund, or store credit.
After 30 days from receipt, all orders are permanently closed and no further claims, refunds, or adjustments can be accepted.
We will arrange a refund within 7 days of receiving the returned item.

3. Refund Process
Refunds are issued for the original amount paid, minus any shipping fees and production costs for personalized items (unless the error was due to an incorrect shipment on our part).
Once your return is processed, you will receive a confirmation email. Please note:
It may take an additional 7-10 business days from the confirmation date for the funds to appear in your account.

4. Important Disclaimers
All custom, made-to-order, and print-on-demand items are FINAL SALE. No returns, exchanges, or refunds are offered, except in cases of our error as outlined above.

APEXJERSEYS reserves the right to update this policy at any time. Any changes will be posted on this page.

For any questions regarding cancellations or this policy, please contact us at info@apexjerseys.com. You will receive a reply within 24 hours on business days.